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Visit Savannah Sales Associate

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Position Title: Sales Associate

Division: Sales and Destination Services

Reports To: Senior Vice President & National Sales Managers

This position requires a balanced approach between the responsibilities of sales, administrative and to a lesser degree service. The primary responsibility of this position is to seek out and respond to group booking opportunities that utilize 150 rooms or less on peak night. Additionally, to assist their assigned national sales manager with all administrative and service functions. Organizing, coordinating and direct operations, programs and personnel required for servicing meetings, conventions/trade shows, reunions, large sporting events, customer visits and FAM trips. Assists the Destination Service manager with PassKey reservations. Develops a business relationship with meeting and event planners to determine servicing requirements and other support needed by the organization and attendees. Responsible for booking small groups from an assigned market, while producing the required leads to reach assigned individual and team quotas. 

Duties and Responsibilities

Basic Functions

  • To meet and exceed room night production quota and all other quotas established to help meet the room night expectations. 
  • Prepares leads and bid presentations for themselves and national sales managers. 
  • Organizes and conducts site visits of off-site facilities for meeting planners booked through Visit Savannah. May also conduct site visits on behalf of sales staff with planners considering Savannah. These activities may include: site inspection includes setting the itinerary with participating venues, facilities and/or hotels. 
  • Establishes contact with convention, meeting and sports planners who are scheduled to bring groups into the area and to offer them destination services.
  • Attend all internal and external meetings as required
  • Maintains a well-informed working knowledge of all hotels, attractions and services, both public and private, available in the area 
  • Provides administrative support to assigned sales team members and support the Destination Services Manager. 
  • Coordinates tradeshow set up as well as shipment of materials.
  • Provides input into sales and service strategies that would improve departmental productivity.
  • Master the Simpleview customer relationship management system, its interface with MINT, and produce all reports required for accurate month-end reporting. 
  • Master the PassKey housing system.
  • Assists the destination services manager by providing meeting planners with local intelligence and assistance planning off-site events, spousal programs, children’s activities, transportation needs, registration and staffing needs, and information about Savannah. 
  • Organizes and attends pre- and post-event meetings with client planner, hotelier’s convention service staff, transportation partners, and the convention center.
  • Provides service to small groups such as small corporate or association board meetings, military reunions and family reunions. 
  • Maintains professional attire, image and demeanor always.
  • Complies with all Visit Savannah policies and procedures.

Planning 

  • Must be able to prioritize, work on multiple projects at one time and meet due dates.  

Networking/Communications

  • Must be comfortable working with multiple supervisors at one time with varying management styles and maintain effective communications to complete projects and assigned tasks.   
  • Maintains frequent and positive communication with the Savannah hospitality community. 
  • Possesses strong oral and written communication skills for day-to- day interaction with clients, co-workers, and management.
  • Provide Chamber members with relevant and accurate information that enables them to properly evaluate and correctly bid for business opportunities.
  • Develops and maintains a close working relationship with and act as liaison between meeting planners and the hospitality community.

Administrative

  • Proficiency with Microsoft Office software (Outlook, Word, Excel and PowerPoint) as well as the CRM, the Internet and general office equipment.
  • Maintains accurate and uniform documentation of all sales files in the CRM. 
  • Responds in a timely manner to all inquiries for future business and encourage future convention business from community contacts.

Customer Service

  • Assists meeting planners with referrals to destination service manager or other Chamber member service providers.
  • Fulfills brochure requests for local visitors as well as meeting planners.

Organizational Commitment

  • Maintains a cohesive working relationship with all other personnel to successfully accomplish Visit Savannah and Savannah Chamber of Commerce goals.
  • Participates in ongoing high-quality improvement/client satisfaction efforts.  
  • Demonstrates high standards in service through all interactions with customers and clients.
  • Handles additional responsibilities and projects as assigned.

Education and Experience

  • Four-year degree from an accredited college or university or
  • Minimum of 1 year administrative or sale experience in a hotel or hospitality organization. 

Competencies and Skills

  • Excellent communication and organizational skills.
  • Participates in training opportunities for both professional and personal development.
  • Ability to establish priorities and meet deadlines efficiently and effectively.
  • Ability to effectively present information and respond to questions from managers, clients and customers.
  • Must be a self-starter; be self-motivated and able to multi-task
  • Must be flexible and be able to adjust to changing conditions, circumstances and priorities
  • Must demonstrate a positive attitude and cooperate with co-workers.
  • Makes sound judgments quickly.
  • Can work on multiple tasks, making appropriate progress toward deadlines.
  • Able to work independently, take direction and provide meaningful feedback.
  • Able to work effectively with differing personalities within the office and the community.
  • Maintains the highest degree of confidentiality.

Working Conditions 

Working conditions are normal for an office environment.  Work may require occasional weekend and/or evening hours.  This position requires occasional domestic and international business travel.  Reasonable accommodations may be limited to enable individuals with disabilities to perform the essential functions.

  • Ability to sit or stand for extended periods of time.
  • Ability to communicate clearly.
  • Ability to drive/transport self and others.
  • Ability to travel via airplane.
  • Regular attendance and prompt daily reporting required.
  • Makes sound judgments quickly.
  • Can work on multiple tasks, making appropriate progress toward deadlines.
  • Able to work independently, take direction and provide meaningful feedback.
  • Able to work effectively with differing personalities within the office and the community.
  • Maintains the highest degree of confidentiality.
     

This job description describes the general nature and work level to be performed; it is not intended to be construed as an exhaustive list of job responsibilities, duties and skills required for the position.

Send resumes to: [email protected]. No phone calls please.